Returns & Refunds

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Bogra Hat app or website.ย Return request must be raised within 07 days for Bogra Hat items, or within 03 days for non-Bogra Hat items from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view ourย Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list ofย non-returnable items Phones and Tablets
ร˜ Fashion
ร˜ Beauty & Health
ร˜ Appliances
ร˜ Computing & Gaming
ร˜ TVs, Audios & Cameras
ร˜ Home & Living
ร˜ Sports & Travel
ร˜ Baby, Toys & Kids
ร˜ Grocer’s Shop
ร˜ Digital Goods
ร˜ Other Categories

How to Return a Product

  • Sign in to your Bogra Hat Account, click on โ€œMy Accountโ€ from bottom.
  • Select the โ€œMy Orderโ€ section and click on the View all.
  • Choose the item you want to return and click on โ€œinitiate returnโ€
  • Please select your desired refund method.
  • Fill in the Return Form along with the available return options (pickup/drop-off)
Delivery Mode
Return Modality
Doorstep Delivery
Pickup/Drop Off
Collection Point
Only Drop-off
  • **Selecting otherwise, might result in return cancellation
  • Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
  • Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Bogra Hat Return Acknowledgment paper and reserve it for future reference.
  • Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.